Broadband Ordering

💡 Important: You can go back to any previous step by clicking on the breadcrumb items in the Order Summary panel at the top of the page.

• Address - Click to return to address selection
• Product - Click to return to product selection
• Router - Click to return to router selection

The Order Summary appears after you've selected your address and shows your progress through the order.

Follow these steps to place a broadband order:

1. Postcode Search - Enter the customer's postcode
2. Address Selection - Choose the exact address from the list
3. Product Selection - Choose the broadband package and contract term
4. Router Selection - Select a router or use customer's own
5. Additional Options - Provide site contact details
6. Review & Submit - Verify all details and place the order

• Download/Upload Speeds - Shown in Mbps (e.g., 80/20 means 80 Mbps down, 20 Mbps up)
• Recommended Badge - Products marked as recommended are popular choices
• Contract Terms - Choose between 12, 24, or 36 Month contracts
• Less Popular Products - Click "Show Less Popular Products" to see all available options

Note: Shorter contracts may incur installation and cancellation fees if cancelled early.

Use filters to narrow down products based on your requirements:

• Loop Provider - Filter by infrastructure provider:
  • All Providers - Show all products
  • Openreach - Traditional copper and fibre lines
  • CityFibre - Full fibre network in specific areas
• Symmetric - Filter by upload/download speed ratio:
  • All - Show all products
  • Yes - Products with equal upload and download speeds
  • No - Products with different upload/download speeds
• Price Range - Filter products by monthly cost (Under £20, £20-£30, £30-£40, £40-£50, Over £50)
• Contract Term - Select 12, 24, or 36 month contract options

💡 Tip: Multiple filters can be combined to find exactly what you need.

Use the search box to quickly find products by typing:

• Product name (e.g., "FTTC", "SOGEA", "FTTP")
• Speed values (e.g., "80", "900")
• Provider name (e.g., "Openreach", "CityFibre")

Search works in real-time as you type and filters the product list instantly.

Some addresses may show qualification badges:

• GOLD - Best availability, full range of products
• SILVER - Good availability, most products available

The available products are automatically filtered based on the address's qualification level.

• Recommended Routers - Pre-configured routers that work best with the selected product
• Customer Supplied Router - Choose this if the customer has their own compatible router
• One-time Cost - Router costs are one-time charges, not monthly fees

• Standard Installation (Free) - Basic installation service
• Enhanced Installation (£100) - Premium installation with additional support

Site Contact Required: You must provide a site contact name and telephone number for the installation appointment.

The Order Summary shows two types of costs:

• Total Monthly - Recurring monthly cost for the broadband service
• One-time Costs - Includes router cost and enhanced installation (if selected)

All prices are shown in GBP (£) and exclude VAT.