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Broadband Ordering -

Broadband Ordering

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Order Summary
No order information available

Order Submitted Successfully!

Your broadband order has been submitted. We'll send a confirmation email shortly with your order reference number.

TYPE UPRN Copy Address
Supplier
All Providers
Openreach
Trooli
CityFibre
Supplier Product Name Product Speed Install Options PRICE /m
Waiting for address confirmation...

Customer Supplied Router

Use your own router
£0.00 one-time
Suitable for all connection types

TP-Link VX230V

Dual-Band Wi-Fi 6 VDSL/ADSL Modem Router
£65.00 one-time
Suitable for ADSL/SOGEA only

TP-Link EX230V

Dual-Band Wi-Fi 6 Gigabit VoIP Router
£75.00 one-time
Suitable for FTTP only up to 1Gbps

TP-Link EX820V

Dual Band Wi-Fi 6 Gigabit VoIP Router
£130.00 one-time
Suitable for FTTP only up to 2.5Gbps

Review and Place Order

Going Back to Previous Steps

💡 Important: You can go back to any previous step by clicking on the breadcrumb items in the Order Summary panel at the top of the page.

  • Address - Click to return to address selection
  • Product - Click to return to product selection
  • Router - Click to return to router selection

The Order Summary appears after you've selected your address and shows your progress through the order.

Ordering Process Steps

Follow these steps to place a broadband order:

  1. Postcode Search - Enter the customer's postcode
  2. Address Selection - Choose the exact address from the list
  3. Product Selection - Choose the broadband package and contract term
  4. Router Selection - Select a router or use customer's own
  5. Additional Options - Provide site contact details
  6. Review & Submit - Verify all details and place the order

Understanding Products

  • Download/Upload Speeds - Shown in Mbps (e.g., 80/20 means 80 Mbps down, 20 Mbps up)
  • Recommended Badge - Products marked as recommended are popular choices
  • Contract Terms - Choose between 12, 24, or 36 Month contracts
  • Less Popular Products - Click "Show Less Popular Products" to see all available options

Note: Shorter contracts may incur installation and cancellation fees if cancelled early.

Filtering Products

Use filters to narrow down products based on your requirements:

  • Loop Provider - Filter by infrastructure provider:
    • All Providers - Show all products
    • Openreach - Traditional copper and fibre lines
    • CityFibre - Full fibre network in specific areas
  • Symmetric - Filter by upload/download speed ratio:
    • All - Show all products
    • Yes - Products with equal upload and download speeds
    • No - Products with different upload/download speeds
  • Price Range - Filter products by monthly cost (Under £20, £20-£30, £30-£40, £40-£50, Over £50)
  • Contract Term - Select 12, 24, or 36 month contract options

💡 Tip: Multiple filters can be combined to find exactly what you need.

Product Search

Use the search box to quickly find products by typing:

  • Product name (e.g., "FTTC", "SOGEA", "FTTP")
  • Speed values (e.g., "80", "900")
  • Provider name (e.g., "Openreach", "CityFibre")

Search works in real-time as you type and filters the product list instantly.

Address Qualifiers

Some addresses may show qualification badges:

  • GOLD - Best availability, full range of products
  • SILVER - Good availability, most products available

The available products are automatically filtered based on the address's qualification level.

Router Selection

  • Recommended Routers - Pre-configured routers that work best with the selected product
  • Customer Supplied Router - Choose this if the customer has their own compatible router
  • One-time Cost - Router costs are one-time charges, not monthly fees

Installation Options

  • Standard Installation (Free) - Basic installation service
  • Enhanced Installation (£100) - Premium installation with additional support

Site Contact Required: You must provide a site contact name and telephone number for the installation appointment.

Understanding Costs

The Order Summary shows two types of costs:

  • Total Monthly - Recurring monthly cost for the broadband service
  • One-time Costs - Includes router cost and enhanced installation (if selected)

All prices are shown in GBP (£) and exclude VAT.

Help & Support

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